Store Policy

Customer Care

At Nubian Nirvanaa, we are committed to providing exceptional customer care to ensure your shopping experience is enjoyable and hassle-free. Our goal is to make you feel confident and satisfied with your purchase.Our team of dedicated and fashion-savvy staff is here to assist you with any questions or concerns you may have. Whether you need assistance with sizing, styling advice, or general inquiries, we're here to help. Don't hesitate to ask for assistance by dropping us an email and we'll get back with you ASAP!

Size and Fit Assistance

Choosing the right size can be challenging when shopping online. To assist you, we provide detailed size charts for our products on our products page with a convenient "How To Measure" section as well. If you're uncertain about sizing, please contact our customer support team, and we'll be happy to help guide you to find the perfect fit.

Color Disclaimer

Various factors such as your screen resolution, color settings, display type, lighting conditions during photo-shoot, and the fact that each person sees colors differently, can all affect how the colors are displayed on the Internet.

Consequently, actual colors may slightly vary.

Processing Time - Packaging - Delivery

Typically most items will be ready for shipping within three [3] to five [5] business days following your order. Some items have an international origination point and could take longer. Please refer to the shipping section of the item you are interested in to get more information or reach out to as at the email below.

In the very rare instance that there is a problem with your order, we will properly update you through your email messaging system.

Your item will be carefully packaged to safely arrive at your doorstep.

If you have any questions at all, you need any kind of help to place your order please contact us before your purchase.

We’ll be happy to answer your questions, and assist you through the checkout process.

Privacy & Safety

Rest assured that your personal information is treated with the utmost care. We have robust security measures in place to protect your data. For more information on how we handle your data, please review our privacy policy on our website.

Returns and Exchanges

Due to the customized nature of most of our products, all sales are final and non-refundable, unless stated otherwise in the item's return policy section or unless we are unable to deliver or you receive a wrong or faulty item.

In this case, please contact us - including photographic evidence - within three [3] days following the reception of your order.

Ship the item(s) back to us within [5] days following the day of our written consent.

You are responsible for the return shipping costs.

If the items are not returned in their original condition, you are responsible for any loss in value.

Wholesale Inquiries

Nubian Nirvanaa offers a range of women’s clothing that are perfect for any occasion. If you are interested in selling our creations, we offer a variety of wholesale options to fit your needs. Our clothing is designed with quality and style in mind, and we are committed to providing exceptional customer service. Contact us today to discuss your wholesale needs and let us help you make your business a success!

Payment Methods

Credit / Debit Cards
PAYPAL
Offline Payments